Privacy Policy for Tesync Business Services
Effective Date: 1.11.2024
Introduction
We value your trust in using our Business services including Whatsapp/SMS/IVR/Data services. This Privacy Policy outlines how we collect, use, store, and protect your personal and business information. By using our Business services, you agree to the practices described in this policy.
1. Information We Collect
We collect information to provide and improve our services. This includes:
1.1. Business Information:
Business name, address, contact details, and other registration information.
1.2. Customer Information:
Names, phone numbers, and messages shared during communication through WhatsApp Business APIs.
1.3. Usage Information:
Interaction details, usage statistics, and technical data like IP addresses and device identifiers.
1.4. Log Data:
Log files related to API calls, message delivery, and application errors.
1.5. Metadata:
Data related to communication, such as timestamps and message status (delivered, read).
2. How We Use Your Information
We use the collected information for:
- Providing WhatsApp Business services and managing your account.
- Ensuring compliance with WhatsApp and Meta’s terms and policies.
- Enhancing service performance and user experience.
- Troubleshooting issues, monitoring security, and preventing fraud.
- Complying with legal and regulatory requirements.
3. Information Sharing
We do not sell or rent your data. We may share your information only:
- With Meta (parent company of WhatsApp) as required for service functionality.
- With third-party vendors and service providers supporting our operations, bound by confidentiality agreements.
- When required by law or to protect our rights and prevent harm.
4. Data Security
We take reasonable measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include:
- Encryption of sensitive data during transmission.
- Secure storage with restricted access.
- Regular monitoring for potential security vulnerabilities.
5. Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. Once no longer needed, your data is securely deleted or anonymized.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a regulatory authority if you believe your rights are being infringed.
7. Third-Party Links
Our service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be notified through our platform or email. Please review this policy periodically for updates.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: support@tesync.com
Address: Plot 39, Road no 5, Jubilee Hills, Hyderabad, 500033.