Terms and Conditions
Effective Date: 1.11.2024
Welcome to our services for integrating and using WhatsApp/SMS IVR/DATA Business APIs through Meta Developer tools and Tesync platforms. By using our services, you agree to comply with the following terms and conditions. If you do not agree, please refrain from using our services.
1. Definitions
“Service” refers to the WhatsApp Business API integration and related services provided by us.
“We,” “Our,” “Us” refers to [Your Business Name].
“User” or “You” refers to the individual or business entity accessing or using our service.
“Meta” refers to the parent company of WhatsApp, which governs the platform.
2. Acceptance of Terms
By accessing or using our services, you agree to:
- Abide by these Terms and Conditions.
- Comply with WhatsApp’s and Meta’s applicable terms, guidelines, and policies.
3. Eligibility
To use the services, you must:
- Be authorized to act on behalf of the business entity you represent.
- Use the services for lawful business purposes only.
4. Service Usage
4.1 Permitted Use:
- Use our service solely for authorized business communication.
- Ensure your communication aligns with WhatsApp's Acceptable Use Policy.
4.2 Prohibited Use:
- Engage in spamming, phishing, or fraudulent activities.
- Send unauthorized or unsolicited messages.
- Misuse the service in violation of any applicable laws or regulations.
5. User Responsibilities
- Provide accurate and up-to-date information during registration and usage.
- Maintain confidentiality of your credentials and API keys.
- Notify us immediately if you suspect unauthorized access to your account.
- Ensure customer data processed through the API complies with applicable data protection laws.
6. Service Availability
We aim to provide continuous service but do not guarantee uninterrupted or error-free operation. Service interruptions may occur due to maintenance, upgrades, or unforeseen technical issues.
7. Intellectual Property
All rights, titles, and interests in the service, including software, trademarks, and documentation, belong to us or our licensors. You are granted a non-exclusive, revocable license to use the service in accordance with these terms.
8. Privacy
Your use of our services is subject to our Privacy Policy. You agree to handle all data collected or processed through the service in compliance with applicable privacy laws.
9. Fees and Payments
Fees for the service are as outlined in your agreement with us. Payments must be made promptly. Failure to pay may result in suspension or termination of your access to the service.
10. Termination
We reserve the right to suspend or terminate your access to the service without prior notice if you:
- Violate these Terms and Conditions.
- Engage in activities that harm our reputation, service, or other users.
- Breach any agreements with Meta or WhatsApp policies.
You may terminate your use of the service at any time by providing written notice to us.
11. Limitation of Liability
We are not liable for:
- Any indirect, incidental, or consequential damages arising from your use of the service.
- Service disruptions caused by third-party platforms (e.g., WhatsApp or Meta).
12. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or liabilities arising from your misuse of the service or violation of these terms.
13. Governing Law
These terms are governed by the laws of India. Any disputes will be resolved in the courts of Hyderabad.
14. Amendments
We may update these Terms and Conditions from time to time. You will be notified of significant changes, and continued use of the service constitutes acceptance of the revised terms.
15. Contact Us
For questions or concerns regarding these Terms and Conditions, please contact us:
Email: Support@tesync.com